How to Contact Pinterest: A Guide to Getting Support

If you need help with your Pinterest account, technical issues, or other inquiries, contacting Pinterest directly can provide you with the assistance you need. Here’s a step-by-step guide on how to contact Pinterest for support, along with the different options available.

1. Use Pinterest’s Help Center

Pinterest’s Help Center is the first place to go for answers to common questions. It covers topics ranging from account management to troubleshooting and offers step-by-step guides for a variety of issues.

• Steps to Access the Help Center:
  1. Go to the Pinterest Help Center at help.pinterest.com.
  2. Browse topics or use the search bar to find answers.
  3. If you don’t find a solution, scroll down to explore additional support options.

2. Submit a Support Ticket

If you can’t resolve your issue through the Help Center, you can submit a support ticket to contact Pinterest directly.

• Steps to Submit a Support Ticket:
  1. Go to the Pinterest Help Center and click on a relevant topic that matches your issue.
  2. At the bottom of the article, look for the “Contact Us” or “Get Help” option.
  3. You’ll be directed to fill out a form with details about your issue. Be as specific as possible to ensure a timely response.
  4. Submit the form, and Pinterest’s support team will review your request and respond via email.

Pro Tip: Provide screenshots if your issue involves a technical problem, as this helps the support team understand your situation better.

3. Contact Pinterest Through Social Media

Pinterest also offers support through its official social media accounts. While responses might take longer than a direct support ticket, this can be an effective way to reach Pinterest if other methods aren’t working.

• Twitter: Reach out to Pinterest’s support team on Twitter by tweeting to @Pinterest or @PinterestSupport. Describe your issue briefly, and they may direct you to a more specific support solution.
• Facebook: You can also send a message to Pinterest’s official Facebook page for assistance.

4. Email Pinterest for Business-Related Inquiries

If you have business-related questions or need assistance with Pinterest Ads, you can contact Pinterest by email. Pinterest’s business support team often provides tailored support for brands and advertisers.

• Email Address: For business-related inquiries, try reaching out to business-support@pinterest.com. Note that this option is primarily for advertisers or those needing business account support.

Related Reading: To learn more about leveraging Pinterest for your brand, check out our guide on Pinterest Business Account vs. Personal Account.

5. Pinterest Community Forums

Pinterest has an active Community Forum where users can ask questions, share tips, and get support from other Pinterest users. This is a great place to seek advice if you’re experiencing a common issue or looking for user-generated solutions.

• How to Access the Community Forum:
  1. Visit community.pinterest.com.
  2. Browse topics or post a new question.
  3. Engage with other users and Pinterest moderators who can provide insights and advice.

6. Pinterest Ads Support (for Advertisers)

For those running Pinterest Ads, there’s a dedicated support team that offers specialized assistance for ad-related issues.

• Steps to Contact Pinterest Ads Support:
  1. Go to your Ads Manager on Pinterest.
  2. Click on Help or Contact Support to access resources specific to Pinterest Ads.
  3. You’ll have the option to chat live with an agent or submit a ticket, depending on the time and availability.

Final Thoughts

If you need to contact Pinterest for help with your account or for support on specific issues, use the Help Center or submit a support ticket for the fastest response. Pinterest’s community and social media platforms also provide additional resources to help you troubleshoot and resolve common issues.